Order status
Track your order
Enter the order number from your confirmation email along with the email address you ordered with.
What the statuses mean
- Processing — payment confirmed, your order is being wrapped and packed.
- Dispatched — the parcel is with the carrier and your tracking number is live.
- Out for delivery — arriving today.
- Delivered — your 30-day return window starts from this date.
Tracking hasn't moved for three working days? Contact us and we'll chase the carrier. Delivery timeframes are on the Shipping & Delivery page.