Returns & Exchanges

Your return window

You have 30 days from the day your order is delivered to request a return for any reason. This sits alongside — and does not replace — your statutory rights under the UK Consumer Contracts Regulations and the Consumer Rights Act 2015.

Condition we accept

• Unworn — try them on indoors, on a clean surface, exactly as you would in a shop.
• In the original, undamaged shoebox, with all tags, laces, inserts and spare parts included.
• The shoebox must not be used as the shipping box or covered in tape or labels.
• Returns showing outdoor wear, sole scuffing, odour or damage may be refused or refunded in part; we always send photographs before making that decision.

How to start a return

• Email returns@littlelovables.example with your order number and the item you're returning, or use the return link at the bottom of your order confirmation email.
• We reply within one working day with a prepaid Royal Mail tracked returns label and a returns reference.
• Repack the piece in its pouch and original box, put that inside a padded envelope or outer box, attach the label and drop the parcel at any Post Office or parcel locker.

Refund timelines

Once your return arrives we inspect it within two working days. Approved refunds are issued to the original payment method and typically appear within 3–5 working days, depending on your bank.

Refunds cover the price you paid for the item. Original delivery charges are refunded only when the entire order is returned within 14 days of delivery, or when the item was faulty or incorrectly sent.

Exchanges

For a different size or colourway, tell us what you want when you request the return. We reserve it for seven days and post it free of charge as soon as your original arrives. If it sells out before then, we refund you in full.

Faulty or incorrect items

If an item arrives faulty, damaged or is not what you ordered, email returns@littlelovables.example with photographs within 30 days. We cover return postage and send a replacement or full refund, including any delivery charge you paid.